Refund policy

Thank you for shopping at ShoesFactory (shoesfactory.shop). We want you to love every step you take. If something isn't right, we're here to help.

Returns

You have 30 days from the date of purchase to request a return. To be eligible:

  • The item must be unused, unworn, and in original condition

  • Shoes must be tried on indoors on clean surfaces (no outdoor wear, dirt, or scuff marks)

  • All original tags, packaging, and accessories must be included

  • Proof of purchase (order number or receipt) is required

How to Start a Return

Contact us at t339u8qcpw@outlook.com with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

  • Photos (if defective or damaged)

Once approved, we will provide return instructions.

Return Address:
ShoesFactory
422 MS-12, Starkville, MS 39759, United States

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds are processed within 5–10 business days to your original payment method.

Non-Returnable Items

The following are final sale:

  • Worn or used shoes (with outdoor wear, dirt, or damage)

  • Shoes with missing tags, boxes, or accessories

  • Gift cards

  • Items marked "Final Sale" or "Clearance"

  • Customized or personalized shoes

Damaged or defective items are exempt – contact us immediately.

Return Shipping

Customers pay return shipping unless the return is due to our error. We recommend using a trackable shipping service with insurance.

Damaged or Defective Items

Contact us immediately at t339u8qcpw@outlook.com with photos. We will arrange a replacement or full refund at no extra cost.

Size Exchanges

Need a different size? Email t339u8qcpw@outlook.com to arrange an exchange. You pay return shipping for the original pair; we cover shipping for the new pair.

Contact Us

For any return-related questions: t339u8qcpw@outlook.com